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Quality policy

"SIKIMIC MARINE SERVICES" D.O.O.HERCEG NOVI- SMS Agency
 in its overall functioning is actively and consistently dedicated to:

  • ensure high quality services to its customers / seafarers and shipping companies;
  • development of quality assurance system based on requirements of positive legislative, firstly MLC2006 - regulation 1, 4 SRPS, STCW requirements, EU General Data Protective regulation 2016/679 and all other national and international conventions, laws and regulations, especially ones related to human labor and anti-trafficking and anti-slavery policies;
  • constantly monitoring its working processes and correlations with external and internal factors;
  • risk analysis, forecasting and implementing opportunities for business improvement;
  • ethics and transparency work, responsible financial management, directed to raising labor standards of interested parties and the overall development of the company;
  • Provision of services and seafarers supplied which meet the highest professional standards and customers' requirements and expectations;
  • continuous and systematic monitoring of the process outcomes thru our objectives and targets;
  • performance and undertaking efforts to improve it;
  • employment according to criteria of excellence, selecting and developing employees competencies in working conditions that motivate a strong individual and team contribution;
  • Training of staff  to ensure improvements of required skills;
  • continually improvement of efficiency and effectiveness, enhancing quality performance through the management system.    

      

Director
Capt. Spiro Sikimic

 
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